Return and Exchange Conditions
Returns are not accepted except for incorrect or damaged product shipments.
Things to Know About Returns:
Returns of orders sent by us that are incomplete, incorrect or damaged are accepted. Returns are not accepted in other cases. Refunds for products sent by us that are incorrect or incomplete will be made within 3 business days after the product reaches us.
Can I Make a Change?
You can exchange our unwashed products with any product or products within 30 days without specifying any reason. Our customer's satisfaction and expectations are valuable to us.
What I Need to Know for Change
You can exchange the product or products you want to exchange with another product or products you choose within 30 days from the date of receipt, provided that they are in their original packaging, unused, have not been removed from their labels and have not lost their marketability. In all exchanges, except for faulty or incorrect product shipments, we cover the shipping costs when you send the exchange, and you cover the shipping costs when we send the exchange cargo. In this way, the exchange shipping costs are covered by the company and the customer in half.
How Do I Follow the Change Process?
You will be contacted and informed about the entire process. You can also get information about your changes through the SMS we will send you and the perendi.com.tr WhatsApp support line at 0536 967 41 79.
Which cargo company should I send it with for returns and exchanges?
You can only send with YURTİÇİ cargo. Cargos sent with other cargo companies are not received by our company. You can send them to our address ""1. Osb Mah. 4. Cad. Akku Collection Factory, No:49/1, Yeşilyurt / Malatya"" with YURTİÇİ KARGO. After the product reaches us, it will be examined quickly and our customer service will contact you.